Frequently Asked Questions

Everything you need to know about shopping at Giant Tiger

What are your shipping rates and delivery times?

We offer flat-rate shipping across Canada. Standard delivery typically takes 3 to 7 business days depending on your location. Free shipping is available on orders over a certain threshold as specified during checkout.

What is the Giant Tiger return policy?

We want you to be completely satisfied. You can return most items within 30 days of purchase with a valid receipt. Items must be in their original packaging and condition to qualify for a full refund.

Can I track my online order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as Giant Tiger gift cards and popular digital wallets like Apple Pay and Google Pay.

Do you offer a price match guarantee?

Yes, we are committed to providing the best value. If you find a lower advertised price on an identical item from a local competitor, we will beat that price by one cent.

How do I find a Giant Tiger store near me?

You can use our Store Locator tool on the website. Simply enter your postal code or city to find the nearest location, store hours, and contact information.